Returns and Exchanges 

Thank you for choosing The Lovely Design Shop! Please read our policy carefully before making a purchase.

All Sales are Final:
We want to ensure that you have the best shopping experience with us. Therefore, please be aware that all sales are final, and we do not accept returns or exchanges for any reason.

Cancellation and Restock Fee:
In the event of a canceled order, a restock fee of 8% will be applied.

Damages and Issues:
Your satisfaction is our top priority. Upon delivery, we kindly request you to inspect your order immediately. If you notice any defects, damages, wrong items, or missing items, please contact us within 72 hours. Our team will promptly evaluate the issue and make it right for you.

Insufficient or Incorrect Address:
In the unfortunate event that your order is returned to us due to an insufficient or incorrect address provided during checkout, you will need to cover the shipping cost for us to reship the items.

Shipping:
Please note that the shipping time you choose at checkout only applies to the shipping speed of your order. Our turnaround time remains the same, regardless of the shipping speed you select.

All ready to ship orders ship in 3-5 business days (unless otherwise stated on the homepage). If your order contains any "Pre-Order" items, your entire order WILL NOT ship until the day the "Pre-Order" item states in the title.

The Lovely Design Shop Transfers are not responsible for any lost or stolen packages, we highly recommend you purchase the extended "Route" insurance on every US order to insure you are protected by them. 

Returns to Sender:
If packages are returned to us by the shipping carrier, refunds will only be applied to the cost of the items and not the shipping fees.

Location and Shipping:
We are based in Atlanta GA. USA and International orders will be shipped via DHL or UPS from USA.

Duties and Taxes:

We would like to remind you that any duties and taxes charged by the courier company for international orders are the customer's responsibility.

Contact Us:
For any questions or concerns, feel free to reach out to us at info@thelovelydesignshop.com